This summer I spoke at both WordCamp NYC and WordCamp Tampa on a topic I knew too well from my days working in Support at WP Engine: what to do when you (think) your site is down. It covered the most important points of trying to resolve site down issues:
- Am I the only one experiencing this?
- If so, why?
- Are SSL and security issues qualifiers for a site being down?
- How do I resolve or triage immediate site down situations?
- If I can’t resolve them, what do I do next?
Below is the slide deck for my presentation. It includes links to useful tools like isitdownforeveryoneorjustme.com and geopeeker.com. Let me know what you think!