WordCamp Slides: How to Triage a Site Down Issue
This summer I spoke at both WordCamp NYC and WordCamp Tampa on a topic I knew too well from my days working in Support at WP Engine: what to do when you (think) your site is down. It covered the most important points of trying to resolve site down issues:
- Am I the only one experiencing this?
- If so, why?
- Are SSL and security issues qualifiers for a site being down?
- How do I resolve or triage immediate site down situations?
- If I can’t resolve them, what do I do next?
Below is the slide deck for my presentation. It includes links to useful tools like isitdownforeveryoneorjustme.com and geopeeker.com. Let me know what you think!
About The Author
John P. Gamboa
John is a Technical Success Manager at WP Engine. Before moving to Austin, John lived in South Korea and China for the better part of four years. His life as an amateur Chinese web censorship expert, traveler, map nerd and beer geek can be found on this site.
