WordCamp Slides: How to Triage a Site Down Issue

This summer I spoke at both WordCamp NYC and WordCamp Tampa on a topic I knew too well from my days working in Support at WP Engine: what to do when you (think) your site is down.  It covered the most important points of trying to resolve site down issues:

 

  1. Am I the only one experiencing this?
  2. If so, why?
  3. Are SSL and security issues qualifiers for a site being down?
  4. How do I resolve or triage immediate site down situations?
  5. If I can’t resolve them, what do I do next?

Below is the slide deck for my presentation. It includes links to useful tools like isitdownforeveryoneorjustme.com and geopeeker.com. Let me know what you think!

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